Refund policy

We want you to feel confident shopping with VERRE BEAUTY. You may request a return within 30 days after delivery by emailing aarohifashionsales@gmail.com with your order number and reason for the request.

Return eligibility
Items must be unused, unopened, in their original packaging, and in the same condition received. Because our products may ship from different third-party fulfillment partners, you must contact us before returning anything. We will provide the correct return instructions and authorized return address. Items sent to the sender address on the parcel, to a supplier, or to any other address without authorization may not be accepted.

Damaged, defective, incorrect, or missing items
Inspect your order when it arrives. Contact us within 7 days of delivery if an item is damaged, defective, incorrect, or incomplete. Include clear photos or video of the item, packaging, shipping label, and the issue. After review, we may offer a replacement, refund, or another appropriate resolution at no additional product cost.

Non-returnable items
For health and hygiene reasons, opened or used cosmetics, skincare, personal-care products, and intimate-care products cannot be returned unless they arrived damaged, defective, or incorrect. Gift cards, personalized items, hazardous materials, flammable liquids, and final-sale items are also non-returnable.

Change-of-mind returns
Approved change-of-mind returns are normally shipped at the customer's cost. Original shipping charges are non-refundable. Any return shipping fee or restocking deduction will be disclosed before you send the item.

Cancellations
Contact us as soon as possible if you need to cancel or change an order. We can only guarantee cancellation before the fulfillment partner begins processing the order. Once processing or shipment has started, the order may need to follow the return process above.

Lost or delayed orders
If tracking has not updated or your order has not arrived within the estimated delivery window, contact us so we can investigate with the carrier and fulfillment partner. A refund or replacement will be offered when the shipment is confirmed lost or otherwise qualifies under the applicable carrier or supplier process.

Refunds
We will notify you when your return or claim has been reviewed. Approved refunds are issued to the original payment method within 10 business days. Your bank, card issuer, or PayPal may require additional time to post the funds. If more than 15 business days have passed after approval, contact us at aarohifashionsales@gmail.com.

Exchanges
We do not offer direct exchanges. If approved, return the original item and place a separate order for the replacement.

This policy does not limit any mandatory consumer rights that apply in your location.